Refund policy

Try before you pay

Every plan starts with a 7-day free trial with everything unlocked: all four worlds, Story Time and Masti Buddy. A payment method (a card or UPI AutoPay) is set up through Razorpay when the trial starts, and nothing is charged during the trial. When the trial ends the plan begins and the first payment is taken automatically, so lessons are never interrupted; we email you before that happens.

You can cancel at any time during the trial from the Plan page. The plan stops at once and nothing is ever charged. The trial is offered once per parent account, on the first plan only; if you cancel and later come back, the new plan starts immediately and is charged right away.

Why there are no refunds

Because every parent can try everything free for seven days and cancel without charge, payments are not refunded: not the first payment, not renewals, not plans started after a return. This applies to monthly and yearly parent plans, to extra child seats and to school seats. Please use the trial to decide, and cancel before it ends if TypeMasti is not for your child.

Cancelling after the trial

Cancel any time from Plan in the parent area; it takes under a minute. Cancelling stops the next renewal; your plan stays on until the end of the period you have paid for, and your children keep every star, medal and lesson until then. A yearly plan cancelled in its third month still runs to the end of its twelfth. Progress stays on your account afterwards, so coming back later loses nothing.

Charges taken in error

A charge taken in error is corrected within 7 working days of hearing from you, to the payment method you used, when:

• you were charged twice for the same period;
• you were charged after you had cancelled during the trial, or after a renewal you had stopped;
• a payment was taken but the plan or seats never reached your account.

Razorpay and your bank may take a few more days to show the correction on your statement.

How to ask

Email [email protected] from the address on your account and include the invoice number. You will find it on the Plan page under Invoices, and on the invoice PDF. We reply within two working days.

School plans

School plans follow the same rules per seat. Seats bought for the year stay with the school for that year; we do not refund unused seats, but we will help you set the right number at renewal. Write to us for anything unusual.

Your rights

Nothing here limits the rights you have under Indian consumer protection law. The terms of service have the full agreement.